Posted on October 16, 2013

Nine out of ten people say they have no complaints about their bank, insurer or finance firm.  In fact,  most financial transactions take place without any problems. But sometimes things do go wrong. And when they do it is up to the business to try and sort it out.
For the Deaf community this can be problematic. They are often trying to deal with bureaucracy in their second language. British Sign Language is the first language of around 130,000 Deaf people, with one in 6 people experiencing some hearing loss. Signed languages are visual languages with their own syntax and grammar.
The majority of businesses and their websites are not accessible in sign language and they are unlikely to help arrange and pay for a sign language interpreter to deal with a complaint.